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How Mobile Interaction is Redefining Customer Interaction
When it comes to mobile interaction we are in the middle of an industry shift from desktop applications and interactions to mobile applications and interactions. It is by no means certain what the end...
View Article5 Ways To Improve Your Contact Centre
1.Simplify With so many different and often conflicting demands on the contact centre it strikes me that there is often a bias towards complexity in contact centre organisations. Take time out now and...
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Mobility and Big Data: An Interesting Fusion
We live in an age where more and more of our physical lives take place in cyberspace. Whether we like it or not, our digital shadows are narrating our lives, telling stories about who we are and what...
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